Help & FAQ

 


Shipping 

 

When can I expect to receive my Rooted Fare package? 

Non-holiday times, we generally ship orders out every Tuesday and Friday, as we make our spread in small-batches (and with love) to make sure we achieve the best flavor + quality possible! You can expect to receive your package 2-5 days after the order ships, but shipping has become more unpredictable, so please expect shipping delays. 

During the holidays, please expect shipping delays. Between 12/17-12/20, we ship out every single day.

Check out our Recipes page for inspiration while your package ships! And stay connected with us on Instagram and our newsletter (sign up at the footer)! 

Where does Rooted Fare ship?

We ship to all 50 US states -- hip hip, hooray! 

 

Products

What makes the Crunchy Black Sesame Butter black?

Our main ingredient for this lightly sweetened black sesame paste or spread is freshly roasted and ground black sesame seeds, which naturally gives our spread its beautiful and rich color! 

What is black sesame?

Black sesame is a magical ingredient that's said to be great for your skin and hair because it's packed with iron, calcium, and antioxidants. It's said that it was once so rare and coveted that only the emperor of China could have it! 

Is the Crunchy Black Sesame Butter vegan?

Yes, Crunchy Black Sesame Butter is plant-based and includes no artificial preservatives or additives. We only use a few high-quality ingredients.

Do I have to refrigerate it?

No need to refrigerate your Crunchy Black Sesame Butter or our other limited-edition items. All products are naturally shelf-stable, meaning you can leave it in a cool, dry place, like a pantry or stashed in your office desk for a quick spoonful between calls! 

If you like the consistency a little thicker, we recommend putting it in the fridge.

How long do the products last?

Unopened: up to 2 years.

Opened: up to 1.5 years 

Can I gift Rooted Fare? 

Of course, you amazing gifter, you! Check out as normal and make sure to put the shipping address as your recipients'. If you'd like to add a special note, also include this before checkout. You can also find us at a store near you.

Who made the recipe?

Co-founder Ashley first created this one-of-a-kind black sesame paste and nut/seed butter based on her grandma's award-winning recipe for glutinous rice balls filled with a sweet, luscious black sesame filling called tangyuan. We loved the OG but we like to think we've created something even more delicious that can be put on anything and enjoyed anywhere. 

Our other limited-edition products are also inspired by flavors from our childhood!

Can I buy Rooted Fare products in stores near me?

We're currently carried in over 100 stores, most of which are in sunny LA, CA where we're based -- find the store nearest you on our Store Locator page.

We love making our spread more accessible, so if you have a local store you think we should be in, let us know by emailing us at hedy [at] rootedfare [dot] com, direct messaging us on Instagram (@rooted.fare), or using our contact form

 

Rooted Fare

How are Rooted Fare products different from other spread brands out there?

What sets Rooted Fare apart is we're proudly Chinese-American. We're a food brand that hopes to inspire all people, especially 2nd generation Chinese Americans, to embrace the messiness and joy of figuring out how and where we belong. 

We are not trying to make food exactly like grandpa's and mom's, we're making something that we can call ours, that tastes both familiar and new. Learn more on our Mission page.

How can I stock you on my store's shelves?

If you're a retailer and would like to stock us, please reach out at hedy [at] rootedfare [dot] com or order directly from us on Faire

We're excited to partner with you! 

 

Other Questions

I have other burning questions, feedback, or ideas I'd like to share -- is there a human I can talk to? 

We love receiving all questions, feedback, and ideas and being helpful! You can send us an email at hedy [at] rootedfare [dot] com, direct message us on Instagram (@rooted.fare), or use our contact form. We, Ashley and Hedy, will get back to you as soon as we can!