Help & FAQ

Shipping

When can I expect to receive my Rooted Fare package? 

We generally ship orders out every Friday, as we make these sauces in small-batches (and with love) to ensure flavor! You can expect to receive your package in 1-3 days after the order ships, but shipping has become more unpredictable, so please expect shipping delays. 

If you order before Thursday at 6pm, it'll ship out the next day. If you order after that, say on Friday morning, your order will be shipping out the following Friday. 

Check out our Recipes page for inspiration while your package ships! 

Where does Rooted Fare ship?

Currently, we ship to all 48 contiguous US states. 

Black Sesame Crunchy Butter Product

Is the Black Sesame Crunchy Butter vegan?

Yes, it's plant-based and includes no artificial preservatives or additives -- just the great hand-picked ingredients!

How long do the products last?

After opening, refrigerate and enjoy before 6 months for best taste.

Can I gift Rooted Fare? 

Of course, you amazing gifter, you! If you're sending it to a friend or loved one, you can add a special note if you'd like to include it in their package by adding your note at checkout. Our gift card is a great option if you want to allow your loved one to choose their own gift from us! You can also find us at a store near you.

Who made the recipe?

Co-founder Ashley and her immigrant chef aunt, Wenling, got into the kitchen together to create this one-of-a-kind spread based on Ashley's grandma's award-winning recipe for glutinous rice balls. 

Can I buy Rooted Fare products in stores near me?

We're currently carried in a few CA specialty stores -- find the store nearest you on our Store Locator page.

We love making our sauces & spreads more accessible to our friends (you!), so if you have a local store you think we should be in, let us know by emailing us at hello@rootedfare.com, direct messaging us on Instagram (@rooted.fare) & TikTok (@rootedfare), or using our contact form. 

Rooted Fare

How are Rooted Fare products different from other sauces & sauce brands out there?

What sets us apart is we're proudly Chinese American. We're a food brand that hopes to inspire all people, especially 2nd generation Chinese Americans, to embrace the messiness and joy of figuring out how and where we belong.

We are not trying to make food exactly like grandpa's and mom's, we're making something that we can call ours, which tastes both nostalgic and novel. Learn more on our Impact page.

How can I stock you on my store's shelves?

If you're a retailer and would like to stock us, please reach out at hello [at] rootedfare [dot] com or order directly from us on Faire. 

We're excited to partner with you! 

Other Questions

I have other burning questions, feedback, or ideas I'd like to share -- is there a human I can talk to? 

We love receiving all questions, feedback, and ideas and being helpful! You can send us an email at hello [at] rootedfare [dot] com, direct message us on Instagram (@rooted.fare) & TikTok (@rootedfare), or use our contact form. Our founders, Ashley or Hedy, will get back to you as soon as we can!